You may have read the title for this post and thought to yourself: “Well, no kidding! Of course it’s important to create good relationships with my patients.”
But as “no brainer” as that our headline is, hear us out and read below for several reasons why creating great relationships with you patients is critical.
- Having a good relationship with those under your care has a massive impact on your patient’s experience and can also WHAT on the patient’s healthcare outcome.
- Communication is key to creating a good relationship: by communicating honestly and regularly with your patients you can:
o reassure them,
o help put them at ease,
o let them know you take them seriously,
o understand their illness or condition more fully,
o allow them to tell you of their concerns and fears,
o empower your patients,
o motivate them to follow the proper regimen when it comes to their medicaitons,
o let them tell you if they want to follow a certain treatment – or not,
o and let them know you respect them.
- Good communication is so much more than just delivering great, patient-centered care: it’s the way you can optimize your patients’ involvement in their own care.
- Creating a good relationship with your patients also can be critical because it can be life -saving: letting them know that they should describe any and all symptoms to you – and feeling that they trust you enough to tell you these symptoms – can mean you could learn of changes in a patient’s condition quickly, giving you the chance to diagnose and treat the patient in time.
- As you speak with patients, avoid medical jargon. Be careful: it’s so easy to keep talking to patients just as you do with your colleagues. Remember that you went to nursing, pharmacy, PT, OT, or speech therapy school; your patients did not; they probably don’t know the medical jargon.
- Remember that it’s your responsibility and not your patients’ when it comes to creating a good relationship.
- Keep in mind that your patients’ needs trump your own.
- As you well know, sometimes it can be hard for patients to speak, swallow pills, etc. Yet doing so often is required in their care. Having forged a good relationship with them can go a long way to helping patients cooperate with you when doing so is difficult for them because they’ve come to trust you.
- Be sure to keep professional boundaries in place, however. Crossing the line between being a caring professional and becoming more a pal or friend could compromise a patient’s care outcome. It’s OK to mention your children (if asked), but don’t go further and mention your worry about your child’s ability to socialize. Keep your relationship professional with your patients.
If you’re an RN, OT, PT, pharmacist, speech therapist, or other allied healthcare professional interested in learning more about working as a healthcare traveler, send your resume/CV to the recruiters at MedPro Healthcare Staffing. We look forward to hearing from you.