Not all travel assignments go smoothly and problems are bound to crop up sooner or later. That’s just the way life is. So, your best bet is to prepare ahead of time. Think about what problems you might face and how you can handle them.
Some problems you encounter will be routine that you can take care of through normal channels. For example, you may go to a hospital where you have not been given the access codes you need to do your job. Or the healthcare organization may continually schedule you for the wrong shift or assign you to float, even though your contract says you shouldn’t.
You can solve these kinds of issues generally by working with your travel staffing service, the hospital or both. Each situation is different, so you will have to use your own judgment as to exactly what approach to use. Generally, if the issue is minor, working directly with the hospital may be the best way to resolve such problems because that’s the source. If the problem relates to something in your contract, you probably should consult with your staffing service first.
Another more common type of problem is a conflict with one of the full-time employees at the healthcare organization. The first step in addressing this issue is to go to your assignment supervisor and explain the problem. If the supervisor’s actions fail to solve the problem, you may need to talk to your travel service’s representative, who can file a report with the healthcare organization.
Travelers also have to acclimating to the policies and procedures that a particular healthcare organization has in place. When this situation arises, you should remember that there are reasons why organizations have the policies and procedures that they do. These have developed over a number of years. Keeping this in mind may help you to better deal with them.
However, you may find yourself in a situation where you are at a place that is just not managed well – which may be the reason they need traveling healthcare professionals.
If you believe this to be the case, you should talk to your recruiter right away. Find out if there have been any other complaints about the organization. When you talk to your recruiter, you should be as detailed as possible about what the problems are and what could be done to solve them. This will help the recruiter when he or she reports the situation to the hospital in an effort to resolve the problems.
If the recruiter has no luck with the healthcare organization, you should then go to your agency’s clinical liaison. Talking to someone who has actual healthcare experience might help in several ways. It will ensure that your concerns have been documented adequately in the event that legal issues arise. Also, the liaison may be able to provide advice that might help to take care of the problem. In addition, the liaison will be able to understand exactly what you are going through and will go to bat for you with the healthcare organization. If all else fails, the agency may be able to help you find another assignment.