Patient-centric care means that a healthcare facility’s model revolves around a patient, whereas in the past, it was mostly physician availability. A large part of the shift from physician-centric models to those that are patient-centric is due to the fact consumers now have access to multiple types of healthcare services.
An eligible patient can receive a prescription for birth control online (think Lemonaid Health and Nurx), and even get a prescription for an antibiotics via online services like Teladoc. Thanks to the influx of healthcare services offered that a re convenient and are increasingly putting the patient first, it is imperative that a healthcare facility do the same within its walls to survive the market.
If your facility is looking to become more patient-centric, here are three factors to keep in mind.
1. Keep an open line of communication
This means being transparent with medical records. According to Vic Arnold and Matthew Bates, the minds behind Leading Medical Group Transformation, “Being willing to shared medical records is good referral management. When you treat primary care providers well, they will give you referrals.”
They also write, “Our advice is simple: Insist that all healthcare providers inside your practice are open communicators.” This is not only a smart business move when it comes to revenue, but is also an ethical decision. By choosing to share the records, your are offering a smoother transition of care for the patient.
2. Offer convenient options
Is patient care information available to them online through a portal? Can patients request an appointment online or through an app that makes it easy for them? When it comes to providing patient-centric care, it is important to try and offer use-friendly options for viewing test results, scheduling, or secure messaging. Electronic access can make your facility much more patient-centric when compared to other facilities individuals can choose from.
3. Hire staff members who know all about insurance
According to Arnold and Bates, “The best way to avoid insurance issues is to hire well. High-performing specialty groups know they must hire smart people and invest in healthy staffing ratios to stay on top of the rules of payment and to keep track of their referral network’s payer contract status.”
Insurance issues are one of the two major factors that affect a facility’s ability to offer patient-centric care. By carefully hiring staff members who know about networks, insurance claims, and other important issues that can arise involving insurance policies, your facility can help ensure that patients receive the care they need.
Does your facility have staffing needs? Contact MedPro Healthcare Staffing today! Our team is here to assist you with any neesd you may have. For more information or to submit a job order, please visit this page.